“Do You Tell Your Customers, Not to Call You? @YourService Frank Eliason #BBSradio
“Where has the sense of mission gone within
the Customer Service industry?
On that fateful day in 2009 having gotten totally fed up with the lack of “caring” from Comcast here in Houston I tweeted out to my then audience 40,000+ – “Comcast this stupidity has to stop-I am not that dumb that you can’t communicate better.”
We all have a Comcast story. A company that big with it’s business model of using contract employees just begs to have customer service issues. What evolved out of that fateful conversation with someone who called themselves @Comcastcares started a digital friendship and respect with a man names Frank.
- How do you create this kind of brand with your actions?
- Do you empower your employees to give stellar experiences?
- Can you identify value no matter where your customers are talking?
- What if you created an environment where customers wanted to share their story?
- What would happen if you built scalable intimacy with your customers and your team?
(My favorite the last one)
Monday April 16th 12pm ET
Mobile listeners call 646-200-3742
Breakthrough Business Strategies radio
>>>CLICK to hear radio show @YOURSERVICE
CLICK BOOK to BUY
You will want to make these interview
part of how you start your Mondays
WHY?
Because you get the equivalent of a consult and coaching session
That means each week Breakthrough Business Strategies radio delivers you value of $250.00 to $1,000 depending on the guest’s hourly rate. And many of them do not take one off clients, so now you are getting access to their knowledge that would normally be unavailable to you.
Breakthrough Entrepreneurs Spotlight
Texas Print Group
Jack Davidson will be sharing how print has had a comeback in our digital business world today. Come hear what insights he will share with you so you are leveraging all your connective communication assets.
Monday April 16th 12pm ET
Mobile listeners call 646-200-3742
Breakthrough Business Strategies radio
>>>CLICK to hear radio show @YOURSERVICE
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Customer Service Extraordinaire Frank Eliason
Follow, connect and communicate Frank Eliason:
Michele Price Social Mindset Strategist
Michele Price Social Mindset Strategist
Follow, connect & communicate with Michele Price:
Jack Davidson Texas Print Group
Follow, connect & communicate with Jack Davidson:
Andrea Waltz Go For No
Follow, connect and Communicate with Andrea Waltz:
Monday April 16th 12pm ET
Mobile listeners call 646-200-3742
Breakthrough Business Strategies radio
>>>CLICK to hear @YOURSERVICE
Tues April 17th
Greater Houston Women’s Chamber of Commerce
Women’s Growth Summit – What’s Relevant”
Register here <<<CLICK
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Michele Price is a high energy, straight talking speaker, radio host and media/publicity/marketing strategist for small business/authors/speakers. As the voice of Breakthrough Business Strategies radio, Michele created a communication hub for businesses globally. She is the founder of #Speakchat a social media chat for the speaker/author community. Hire Michele to speak to your organization on where and why online media communications drives your business recognition, as well as sales in your business today.
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Speakchat
Monday April 16th 9pm ET
Our Purpose:
Creating a community of individuals and companies who revolve around the professional speaking industry.
You are welcome if you are a speaker, event planner, speaker bureau, publishers, conferences, vendors of the industry i.e. video, sound, product productions…the list is rather long which is what will make this an exciting chat.
Our goal is to have weekly topics that share and expand all of our knowledge, connections and of course businesses.
When:
Mon 9pm ET
Topics requested for in 2012:
- Story telling skills
- Platform speaking skills
- Marketing materials
- How to use social media effectively for speakers
- How to book more business
What will you tweet using hashtag #Speakchat and ask us to include here?
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Check out what others are saying about this post...[...] podcast, Where has the sense of mission gone with customer service?, with Frank Eliason of Comcast is a valuable discussion about customer service in the new consumer [...]
[...] podcast, Where has the sense of mission gone with customer service?, with Frank Eliason of Comcast is a valuable discussion about customer service in the new consumer [...]