How You Can Use Comcast Twitter Strategies-Frank Eliason-Breakthrough Business Strategies Radio
One of the most misunderstood platforms in Social Media is Twitter.
WHY do I say that? Great question. I get the most questions and confusion when I talk about Twitter with local business owners. So, I have brought on the radio show someone who has been able to use Twitter in a very powerful way for their business. I am talking about Frank Eliason with Comcast.
Frank Eliason Comcast Cares
Comcast cares is a program that was started back in 2007. Frank is the Digital Director Care in Comcast. He vision and job is to be aggressive listeners online to customers who express their frustration online.
Mondays 12pm ET Tune in online or your cellphone
TUNE into RADIO SHOW CLICK <<<<<
Or call 646-200-38742 listen on phone
Are you already seeing the value in what Comcast is doing that you might duplicate in your business?
Comcast original online presence was not on Twitter. They visited forums, blogs, personal sites and many other places that seemed foreign to many companies. It was Scott Westerman their VP of the Southwest region suggested to Frank “have you ever checked out Twitter? It would be a perfect place for you.”
Frank and his team at Comcast have been revolutionaries in social media to use Twitter in a way that many businesses have not used Twitter and frankly (no pun intended giggle) a LOT are afraid to use Twitter-complaints.
Frank and his team have done something that reminds me of what a colleague has suggested to corporate clients who use social media…find a way to personalize who you are as well as brand yourself so it is clear who you speak for…Frank and his team have done that with their Twitter ID’s.
Frank’s Twitter ID is @ComcastCares. Some of the rest of the Care team are @ComcastBonnie, @ComcastSteve, @ComcastBill, @ComcastSherri, @ComcastDete, @ComcastMelissa, @ComcastGeorge.
Frank and his team are open about what they have learned. I can share my own story with you and how beneficial ComcastCares has been in uncovering opportunities for the local Houston office.
Frank has taken the simple statement “How can I help you” to a whole new level that you can learn from to benefit your business.
One thing that Comcast has done is create a blog (Comcast Voices) that allows you to learn more about the people at Comcast. Why does that matter to you? For the same reason it should matter to you that your customers can connect with you and your staff. People want to know you CARE today. As consumers, they are frankly sick and tired of being a commodity to the companies they do business with today. Frank and his team at Comcast recognizes that and are a shining light in the business world showing you how you can do that for your business too.
We will discuss the highlights and the pitfalls of using Twitter for Customer Service in your business.
Remember to Tweet LIVE during show using Hashtag #BBSradio tweet @prosperitygal then what ever you will say or ask about show with #BBSRadio so we can see you and you have opportunity to win FREE Social Media Audit from Michele today.
Mondays 12pm ET Tune in online or your cellphone
TUNE into RADIO SHOW CLICK <<<<<
Or call 646-200-38742 listen on phone
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Let’s Build Your Online Presence
I love social media for more than my business, I love working with clients to help them achieve an online presence that would have been OUT of THEIR BUDGET otherwise in traditional media.
So are you ready to learn what it will take in this new era of business to connect with HOW CUSTOMERS WANT YOU TO COMMUNICATE WITH THEM?
“How Can I Raise My Visibility?”
…and get more business. It took me a while to realize that I had the answer all along (Ok, sometimes I am fast and other times a little slower).
Increase Your Visibility
Increase Your Visibility
Increase Your Visibility
Your weekly “Breakthrough Strategies Business Showcase Interview” is how you can raise your visibility and get more business. How you ask? Happy to share with you.
- Halo Effect-Being Branded on same Show as High Profile Experts
- PR-releasing your appearance is one of top ways to build credibility
- Re-purpose interview, add to your blog or send out to prospects/clients
- SEO-Michele gets front page rankings with her shows-you can too!
- Building Your Know, Like & Trust factor when people can “hear” a powerful touch point
- Longevity, unlike traditional radio-online stays there forever VS hear at 6:30am then gone 3min later
I have been blessed since childhood the skill and talent of being an interviewer. Being the kid who sat around the grown-ups and asked all the in depth questions about family history-or what it was like when they were a kid, teenager, newly married etc…Now I can help you be positioned to sound smart, ingenious and powerful because I have taken my skills to that level and make sure you receive the benefit when I interview you.
Call me 832-315-4907 or email me thebreakthroughspecialist@gmail.com and let’s set up your sponsored segment created get you interviewed. This will help you to be receive recognition online and offline today.
Mondays 12pm ET Tune in online or your cellphone
TUNE into RADIO SHOW CLICK <<<<<
Or call 646-200-38742 listen on phone
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Frank Eliason Comcast Cares
Follow, connect and communicate Frank Eliason
Frank Eliason Comcast Cares
Comcast Cares:
Online Business Strategist With Massive Results
Follow, connect and communicate with Michele Price:
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Social Media For Smart People
Houston Social Media Workshop Series Wednesday 7-14-2010
Crafting Powerful 60 Second Commercial Tuesday 7-13-2010
Twitter 101 My Referral Network Cy Fair Thursday 7-15-2010
Mitchell From Element Payment Services
Mitchell From
Mitchell From Element Payment Services
Follow, connect and communicate with Mitchell:
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I love bringing you Social Media Manners weekly. Your feedback has been wonderful and I welcome continued questions you want us to answer atTheBreakthroughSpecialist@gmail(dot)com. Please put in subject Social Media Manners.
Did you know every Tuesday evening at 10pm ET we have LIVE Twitter Chat on Social Media Manners, you can view entire conversation using #socialmediamanners hashtag.
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